HealthCare At Your Fingertips!

At Urgent Care Hawaii, we have set up telemedicine to effectively serve our community and clients from the safety of their homes. Our Telemedicine Clinic Honolulu uses telecommunications technology to provide clinical health care from a distance to all of  Oahu.

It helps improve access to medical services during these difficult and challenging times of COVID-19. Our telemedicine services in Hawaii are accessible, cost-effective, and increase patient engagement. 

In this time of high medical anxiety, lots of patients have questions about the symptoms of COVID-19 and need COVID-19 testing.

However, patients also need care for other medical situations. They still need to know if their child with a fever needs antibiotics or the pain in their knee after a fall means it’s broken or a senior family member suffering from fatigue is a sign of serious illness.

Patients still need care for urgent situations that may not be emergencies like high fevers, UTI, a new source of pain in the body, or a minor injury.

At Urgent Care Hawaii, we understand the importance of caring for someone in pain. You and your Ohana are safe with us.

Here is How Telemedicine Visits Work.

Dr. Chris Dubuque

1. Book Your Virtual Telemedicine Appointment


  • Choose the date and time for your telemedicine appointment with a physician.
  • Fill out an easy form and click on the submit button. 
  • Upload the details of your insurance if you can or skip ahead. 

Dr. Sara Davis

2. Complete Your Registration With Assistance

  • We will assist you in completing your registration and prepare you for your virtual visit with the doctor.
  • A Customer Service Representative will contact you to help with paperwork.
  • The Customer Service Representative can answer any questions you may have.

Dr. Christine Jose

3. Consult With A Doctor

  • 10 minutes before your Telemedicine Visit, you will receive a video call from a Customer Service Representative to prepare you for your consultation.
  • Keep a list of questions and medications ready. 
  • Consult with the doctor and receive prescriptions and doctors notes as needed.

Benefits of Telemedicine at Urgent Care Hawaii

Best-in-class, innovative and affordable virtual healthcare.

Improved Quality of Care

Vital to quality of care, our Telemedicine Clinic in Honolulu offers patient-centered approaches, such as improved timeliness. Stay home, stay safe, and be seen by a physician to address your healthcare issues quickly with real-time urgent care consultations.

Convenient & Efficient

Conveniently interact with healthcare professionals with a few clicks. Access doctors quickly and easily without having to wait days for an appointment. Prescription and renewals are sent directly to your pharmacy!

Integrated Care

Telemedicine stitches together health systems, providers, and resources. We collaborate with your primary care physician. Your health records are available when you need them.

Help from Anywhere

Keep your healthcare team with you wherever you go. All you need to access excellent virtual telemedicine services in Hawaii for you and your family is an internet connection and a desktop computer or mobile device.

When To Use Telemedicine Services in Hawaii 


 Access medical experts readily and safely from the comfort of your home for these services.

  1. COVID-19 Counselling (exposed to someone with COVID 19 or have symptoms? click here for an appointment)
  2. Cough
  3. Fever
  4. Sore throat
  5. Urinary Tract Infection
  6. Nausea
  7. Vomiting
  8. Rashes
  9. Abdominal pain
  10. Yeast infection
  11. Allergies
  12. Short term medication prescriptions (no controlled substances)
  13. Ear pain & ear infections
  14. Strep throat
  15. Pink eye
  16. Muscle strain

Emergencies are still emergencies. Some of the same rules from pre-pandemic days apply: Sudden chest pain, dizziness, weakness in one side of the face or body, or sudden difficulty breathing are all red-alert symptoms. Call 911 pronto or go to your nearest emergency room.

What People Are Saying

My experience was fast, easy, efficient & I would recommend it for anyone that just doesn’t have the time or strength. The staff is friendly & professional. The doctor is very informative & just puts you as ease. I can’t believe my visit went this smooth! Thank you!
Telemed Patient from Aiea
5/24/2020
My overall experience with Urgent Care Hawaii was "AWESOME", I really liked the convenience of being able to get assessed and recieve the medical help that I need without going to the clinic, and by simply being in the comfort of my own home using my mobile device. I just want to thank Dr. DUBUQUE, Christopher and the Urgent Care Hawaii staff, for the professional customer service, and that feeling of aloha when being helped.
Telemed from Waipahu
5/23/2020
I would highly recommend urgent care Hawaii! Their staff Jessi and Dr Jose was very professional, caring in my needs and VERY EFFICIENT on time!! That’s why I keep returning!!
Telemed Patient from Kapolei
5/8/2020

What Makes Us Different

Compassionate & Trusted providers

At Urgent Care Hawaii, our team believes in creating a relationship with you by taking the time to notice the details and listen to what’s important to you. We will never rush you.

Private & Confidential

Your privacy is our top priority. All of our data is stored in compliance with HIPAA guidelines and Federal regulations.

Affordable & Transparent

Our urgent care clinics are available across the island of Oahu, with or without insurance. We work with many major insurance plans and bill your visit directly to your insurance first. Depending on your insurance plan, there may be costs you will be responsible for after your insurance has paid, such as your co-insurance or deductible. For those without insurance, your visit price is always shown upfront – with no surprise bills later.

Message from
Our Physicians
At Urgent Care Hawaii

FAQ

Our telemedicine services are covered by most insurances. Urgent Care Hawaii works with all types of health insurance. Patients without insurance coverage must pay for Telemedicine services. Standard service fees are available as you book your appointment.

We have a dedicated telemedicine customer service team to work with you.  They will ensure that your device is working, and you are ready to see the physician. Once you schedule and register for a telemedicine appointment you will receive a text message confirming your appointment and contact number.  From there your customer service representative can answer any questions you may have. You can reach our telemedicine customer service team at 808-784-2580.

All of our Telemedicine providers are Physicians or Nurse Practitioners licensed in the State of Hawaii.  These providers are part of the Urgent Care Hawaii team and now a valuable part of the Telemedicine Service in Hawaii

Yes, your medical assessment as noted by the doctor during your visit will be documented in Urgent Care Hawaii’s electronic medical record software. For security purposes, a password is required for you to access your file as it comes directly from our Electronic Medical Records system. If for some reason you are unable to access through email, please email telemedicine@ucarehi.com or call 808-784-2580.

Yes! Your prescription can be sent automatically to the pharmacy of your choice.

At Urgent Care Hawaii we are treating via telemedicine.

  1. Cough
  2. Fever
  3. Sore throat
  4. Urinary Tract Infection
  5. Nausea
  6. Vomiting
  7. Rashes
  8. Abdominal pain
  9. Yeast infection
  10. Allergies
  11. Short term medication prescriptions (no controlled substances)
  12. Ear pain & ear infections
  13. Strep throat
  14. Pink eye
  15. Muscle strain

 

We also offer COVID-19 counselling.

You can connect to your Telemedicine appointment using a smartphone, tablet or desktop computer. Both telephone and video appointments are available. The Telemedicine visit is web based.  You can download an app on your phone if you prefer. For those using their computer, we recommend using Google Chrome or Firefox.

The doctor will stop the video and call you on the phone number you have provided in your account.

Our providers  (doctors and nurse practitioners) work as a team.

All providers seeing patients on telemedicine are prepared to serve you. 

You can do this via text message or a phone call. Click on the confirmation text about your appointment, reply to the text message thread. You can also call 808-784-2580.

For more information, call us at 808-456-2273